Agile Work | Case: Matkahuolto

CASE: MATKAHUOLTO

Agile Development of the work enviroment and employee experience

Facts

Year

2019

New workplace.

Development of the work culture

Approx. 50 users

From 5 floors into 1 floor.

Challenge

How to create a work place that supports the company's new strategy and vision.

Matkahuolto's head office in Lauttasaari consisted mainly of individual offices located on five floors. All employees had designated workstations and many had their own rooms. The occupancy rates were relatively low and the work environment did not support the company's renewed strategy and vision.

End of 2018, Matkahuolto made a decision to move its head office from Lauttasaari to the city center. Creating a new workplace provided a good opportunity to start developing the employee experience, building a new work culture and a way of working.

Approach

Supporting employees in change by evolving them in the process.

One of the key elements of the project was the involvement of employees. A large number of employees had a long history of working at the company and it was very important for the staff to be supported in the change by involving them at different stages of the process.

In support of work environment planning, as well as Matkahuolto's new strategy and vision, we produced an understanding of employees, their needs and challenges. The staff was involved and challenged to make the new work environment a functional and inspiring entity. Matkahuolto had not previously involved staff in creation of the work environment, but now we got to dive in for in-depth interviews and experience workshops.

The project was implemented on a very tight schedule, so understanding from employees played a significant role in the success of the project.

" I felt that working with Agile Work was easy and smooth, they had great flexibility when needed and communication worked, it was easy to stay on the map of where we were going."

- CXO

" I was surprised by the the amount of details during the project. It is very important that you have a good partner who can see the entity but also all the little details. "

- HR

" The functionality of the new workplace is so incredible that there has been no negative feedback from the users "

- CEO

" The best part was founding solutions that can be replicated in our other locations."

- FM

Impact

“While Matkahuolto is a well-known brand, it was bit of old-fashioned. The change in the office has had a positive impact on the brand for visitors and for our own employees, ”

CMO

As a result of the project, Matkahuolto moved to a new facility in the summer of 2019. For Matkahuolto, the change has been part of a larger transformation. With this transformation the collaboration between teams and departments has grown, the communication between management and staff have improved and in all the project has had a positive impact on the brand of Matkahuolto.