Service concept based on extensive co-creation with stakeholders
The role of Agile Work in the Urban Sense project was to bring together the stakeholders to develop the service, and to facilitate the work of a large number of people in an effective, inclusive, and inspiring way. As a result, NCC PD received a clear requirement specification for the building automation, various systems, and a description for the digital customer experience from the project. The aim of the project was to create a digital service concept for NCC PD, which can also be applied to other future real estate development projects.
From the beginning, it was clear that for the success of the concept it was crucial
to gain a deep understanding of the needs of different user profiles and personas. Agile Work collected tens of hours of interview material from 14 individuals from various user and stakeholder groups and facilitated a series of workshops in which 16 experts from NCC and We Land development companies were brought together to create a concept of property services based on user insights.
Of course we didn’t do this alone, the project was co-created with partners such as JKMM, Kone, Rejlers, Sitowise, Concierge Finland, Aalto University, key customers as well as a team across the different business functions of NCC.
During the project, Agile Work conducted a comprehensive benchmark comparison of different solution providers and platform features, pricing, integrations, and service capabilities. More information was sought by site visits to high-end smart properties like The Edge in London and We Work in Stockholm.